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Return and Refund Policy

Last Updated: Oct 22, 2026

At Munchi Mochi, our mission is to serve up fresh, delicious, and joy-packed treats that leave you smiling. We take pride in the quality of our mochi donuts, drinks, and merchandise. That said, we understand that sometimes things don't go as planned. This Return and Refund Policy outlines your rights and our practices when it comes to returns, exchanges, and refunds.

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1. Perishable Items (Food & Drinks)

Due to health and safety regulations, we do not accept returns or exchanges on perishable items, including but not limited to:

  • Mochi donuts

  • Teas, drinks, or boba beverages

  • Pre-packaged snacks or chilled goods

However, if there was an issue with your order, such as the wrong item, a missing item, or a product that was not up to our usual standards, please reach out within 24 hours of receiving your order so we can make it right. Email us at info@munchimochi.com or speak to a crew member at the store.

We'll happily offer:

  • A replacement item

  • A store credit

  • A refund, at our discretion

Photos or a detailed explanation may be required to evaluate your request.

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2. Merchandise (Apparel, Mugs, Accessories)

Our merchandise is printed to order just for you, so we do not accept returns or exchanges for change of mind or wrong size. Please check the size chart before ordering.

If your item arrives damaged, defective, misprinted, or isn't what you ordered, we'll send a free replacement or give you a full refund. You do not need to send the item back.

To request a replacement or refund, email info@munchimochi.com within 30 days of delivery with:

  • Your order number

  • Clear photos of the item and the problem

  • Whether you'd prefer a replacement or a refund

This does not cover normal wear and tear, damage from washing or care not following the label, or orders shipped to an incorrect address entered at checkout.

Lost packages: If your order hasn't arrived, contact us within 30 days of the estimated delivery date and we'll help locate it or send a replacement.

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3. Digital Items, Gift Cards & Event Tickets

All digital products, gift cards, and event tickets are final sale and non-refundable unless otherwise stated. If an event is canceled or rescheduled, we'll reach out with next steps regarding rescheduling or credit.

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4. Order Changes & Cancellations

Because our treats are made fresh, same-day cancellations or changes may not be possible once an order has been placed or prepared. For pre-orders or catering, we require at least 48 hours' notice for cancellation or major changes.

Merchandise goes into production quickly. Contact us as soon as possible if you need to change or cancel a merch order; once printing has started, we can't cancel it.

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5. Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days, depending on your bank or provider.

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6. Contact Us

Questions? Concerns? Donut disappointments? We're here to help.

Munchi Mochi, LLC
37 Kirkwood Ct SW
Cedar Rapids, IA 52404
info@munchimochi.com
(319) 899-6515

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